ZAP Cooling & Heating Privacy Policy
1. Information We Collect
We may collect information that you provide directly to us, including:
· Name
· Email address
· Telephone or mobile phone number
· Home or service address
· Information about your HVAC system or requested service
· Appointment and scheduling information
· Messages, questions, comments, and other information you provide
· Communication and marketing preferences
· Information related to estimates, proposals, appointments, service history, warranties, or other customer activity
We may also automatically collect certain information about how visitors use our website, such as IP address, browser or device information, pages viewed, referral source, website interactions, general geographic information, and similar technical information.
2. How We Collect Information
We may collect information:
- Directly from you when you contact us, submit a form, request service, schedule an appointment, communicate with us, or participate in a promotion
- Automatically when you visit or interact with our website
- From third parties that assist us with providing services, operating our business, communicating with customers, or measuring our marketing
3. Online Activities & Tracking
When you use our website, certain technical and usage information may be collected automatically. This can include information about your device, browser, IP address, pages visited, referral source, and how you interact with the site.
We may use this information to help operate and improve the website, understand visitor activity, evaluate the effectiveness of our advertising and marketing, and improve the customer experience.
Some information may be collected through browser-based technologies or other online tracking methods. You can manage certain website data collection through your browser settings, although disabling some features may affect how the website functions.
4. How We Use Information
We may use information to:
- Respond to inquiries and service requests
- Schedule and manage appointments
- Provide HVAC repair, maintenance, installation, and related services
- Prepare estimates and proposals
- Communicate regarding appointments, technician arrivals, service updates, warranties, and other customer matters
- Provide customer support
- Maintain customer and service records
- Send marketing communications where permitted
- Send maintenance reminders, promotions, special offers, newsletters, and other communications
- Improve our website, services, and customer experience
- Understand how customers find and interact with ZAP
- Measure the effectiveness of our advertising and marketing
- Protect against fraud, misuse, or security threats
- Comply with legal obligations
5. How We Share Information
We do not sell or rent customer contact information to third parties for their own marketing purposes.
We may share information with service providers and other companies that assist us in operating our business, providing services, communicating with customers, maintaining our website, processing business transactions, measuring marketing performance, or performing other functions on our behalf.
We may also disclose information when reasonably necessary to:
- Comply with applicable law or legal process
- Respond to governmental or regulatory requests
- Protect the rights, safety, or property of ZAP, our customers, employees, or others
- Investigate suspected fraud, security incidents, or unlawful activity
- Complete a merger, acquisition, sale, reorganization, or similar business transaction
- Carry out an action you have requested or authorized
6. SMS and Text Messaging
ZAP may communicate with customers and prospective customers by text message. Depending on your relationship with ZAP and the consent you provide, messages may include:
- Responses to inquiries
- Appointment confirmations and reminders
- Scheduling information
- Technician arrival or dispatch information
- Service updates
- Customer support communications
- Follow-up communications
- Maintenance reminders
- Review or feedback requests
- Promotions and special offers
- Marketing communications
Message frequency may vary. Message and data rates may apply.
Where required, we will obtain appropriate consent before sending marketing text messages.
Consent to receive marketing text messages is not a condition of purchasing goods or services from ZAP Cooling & Heating.
You may opt out of applicable text messages at any time by replying STOP. You may also contact us at 706-219-1709 or customerservice@zapcoolingandheating.com to request that applicable text communications stop.
We will process opt-out and consent-revocation requests as required by applicable law.
Mobile Information and SMS Consent
Mobile phone numbers, SMS opt-in information, and SMS consent will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.
Information may be provided to service providers when necessary to deliver communications or perform services on behalf of ZAP Cooling & Heating.
7. Email Communications
We may send emails related to inquiries, appointments, estimates, services, account activity, maintenance, customer service, and other matters related to your relationship with ZAP.
We may also send promotional or marketing emails where permitted. You may unsubscribe from marketing emails by using the unsubscribe option included in the communication or by contacting us.
Unsubscribing from marketing communications will not prevent us from sending messages necessary to respond to a request or manage an existing service relationship.
8. Telephone Calls
When you communicate with ZAP by telephone, we may collect information associated with the call, including your telephone number, the date and time of the call, and information provided during the conversation.
Calls may be monitored or recorded for customer service, training, quality assurance, recordkeeping, dispute resolution, and other legitimate business purposes where permitted by applicable law.
We may also use information associated with telephone calls to understand how customers found ZAP and measure the effectiveness of our advertising and marketing.
9. Financing and Payments
ZAP may provide customers with access to financing through third-party providers.
If you choose to apply for financing or use another third-party financial service, information you provide directly to that provider is subject to that provider’s own privacy policy and practices.
ZAP does not directly process payment card information through zapcoolingandheating.com.
10. Your Privacy Choices
You may contact us to request that we:
- Update or correct information associated with you
- Delete certain personal information where appropriate
- Update your communication preferences
- Stop marketing emails
- Stop applicable text communications
Some information may need to be retained for legal, accounting, warranty, customer-service, fraud-prevention, contractual, or other legitimate business purposes.
Privacy requests may be sent to customerservice@zapcoolingandheating.com or by calling 706-219-1709.
11. Data Retention and Security
We retain information for as long as reasonably necessary to provide services, maintain appropriate business records, comply with legal obligations, resolve disputes, fulfill warranties, and support other legitimate business purposes.
We use reasonable safeguards designed to protect personal information against unauthorized access, use, loss, or disclosure.
However, no electronic transmission, website, or information-storage system can be guaranteed to be completely secure.
12. Children’s Information
Our website and services are not directed to individuals under 18 years of age, and we do not knowingly collect personal information from children.
If you are a parent or legal guardian and believe that your child has provided personal information to us without your consent, please contact us using the information provided in the Contact Us section below.
If we become aware that we have collected personal information from a child in violation of applicable law, we will take reasonable steps to delete that information unless we are legally required to retain it.
13. Third-Party Websites
Our website may contain links to websites or services operated by other companies.
Once you leave our website, the collection and use of information by those third parties is governed by their own privacy policies and practices. We encourage you to review those policies before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, business practices, or legal requirements.
15. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:
ZAP Services LLC
d.b.a. ZAP Cooling & Heating
7314 GA-115
Cleveland, GA 30528
Phone: 706-219-1709
Email: customerservice@zapcoolingandheating.com
Website: zapcoolingandheating.com